Returns & Exchanges

Refund Policy

  • All garments ordered online may be returned within 14 calendar days for a full refund. Unfortunately panties may not be returned
  • Should structural damage occur (including tears, rips, boning appearing, clips and hook & eyes breaking) within 30 days of any purchase (including online, at expos, or in a retail store), we will gladly replace it. PLEASE NOTE: the guarantee will be waivered if the product is washed in a washing machine. We recommend gentle hand washing as it increases the longevity of the garment considerably. Should you want to discuss your faulty item with us, by all means. Please send us an email to  We want you to be in love with your lingerie!

For returned garments, kindly return them unworn and in their original packaging, with tags and labels still attached, along with original tax invoice. Refunds will only be processed once garments arrive safely in our hands and have been thoroughly checked. Return costs of the parcel is the customer's responsibility, unless garments were faulty or we sent an incorrect order.


Kindly note that Mama Noo will not be held responsible for items that are damaged or lost en route to us. 

  • If gift voucher items are returned, the return will be processed in the form of a gift voucher
  • No returns will be accepted on sale items 

 Returning products you did not order

Please e-mail us at should you receive extra products in a shipment, or if products were delivered to you that you didn’t order. Kindly send us a message and we will set it right.